14 missed calls today. At $380 a ticket that's $5,320 gone — and you won't know until you check your phone tonight.
The problem
You're under a door doing a spring replacement. Someone calls with an emergency. 90 seconds later they've called your competitor. You find out when you check your phone at noon.
A call comes in at 7pm. You have to remember which tech is closest, what they have on the truck, what they're finishing. One mistake means a 2-hour wait and an angry customer.
Every repair customer is a potential annual agreement. But there's no follow-up system. 3 months later they don't remember your name.
You finish a 6pm emergency call. Invoice gets sent tomorrow. Customer has already forgotten the urgency. Payment takes longer. Sometimes it doesn't happen at all.
Customer claims the spring was fine before you touched it. Without a timestamped photo record, it's your word against theirs.
Features
Someone calls while you're on a job. Harbored fires a text in 60 seconds: 'Hey, this is [your company] — sorry we missed you. Emergency? We can have someone out within the hour.' Lead stays yours.
Real-time view of every tech: where they are, what job they're on, when they'll be free. Dispatch the right person in 2 minutes instead of 10 phone calls.
Before and after photos on every job, timestamped and stored against the customer record. Dispute protection. Proof of work that eliminates he-said-she-said.
After every repair: automated follow-up sequence pitching an annual agreement. 30 days, 60 days, 90 days. Most customers say yes by the third touch.
Invoice created and sent from the job site the moment work is done. Customer pays before you leave. No next-morning follow-up. No forgotten invoices.
Watches your platform 24/7. Flags any job that's been in progress too long. Retries failed payment collection SMS. Alerts you before small problems compound.
Growth unlocks maintenance agreement follow-up sequences — turning every repair into a recurring revenue customer.
Built on a real business — not theory.
Every feature in Harbored was built to solve a real operational problem on a real home service company before it was ever sold to anyone. This isn't demo software. It's a proven system.
No contracts. No setup fees.
Most operators are fully set up in under 2 hours.
Pricing
Get organized and stop losing jobs.
Automate your mornings and grow on autopilot.
Run a team like a real operation.
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